Help Center

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process.

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size.

We accept American Express, Visa and MasterCard. For customers in the US, we also accept Discover.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order.

Orders shipped using our delivery partners, are delivered Monday to Friday. On the day of delivery, a nominated time-slot will be sent to you via text as an approximate window but this is not guaranteed.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment.

Click here to Track You Order Now

You have up to 14 days to return an item, however you must request your returns number within 10 days.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Twasii term  and conditions statement.

In order to keep your TWASII account safe, we recommend you follow the simple steps below. 

1. a) When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is. 
2. b) Use a unique password on TWASII . Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on TWASII . 
3. c) Do not use the same password for your email accounts as you do on sites like TWASII .
4. d) Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically. 
5. e) Change your password if you suspect that any of your accounts you use online on any website has been compromised.
   

To protect your account, if you do not log in to your TWASII  account for one year, or if there are 10 failed log-in attempts, it will be locked. When you next try to log in, you will see a message informing you that your account has been locked and giving you simple instructions on how to unlock it. You can unlock your account by using the 'forgotten password' facility.